Tuesday, May 22, 2007

My New LG WM2277HW Washer from Sears

May 9th, 2007, Molly and I went to Sears and bought ourselves a new washer and dryer. We got an LG WM2277HW front loading washer. Very fancy looking! It was delivered on May 17th

I went to test out the washer. When I came back down to the laundry room after an hour or so, the display screen was flashing an error code--- "UE" According to the owner's manual, "UE" means that the load is unbalanced. I tried it again, redistributing the clothes. Nothing seemed to work. Tried it empty. I kept getting the UE code.

I finally called LG Customer Service on Friday May 18th. I explained the situation to them. The rep was very friendly and helpful. She said that the machine most likely needed a reset. She walked me through how to do it. She said that I would need to let it sit for a half hour, but to call back if there were still problems.

After my half-hour was up, I did a test load. UE! I called back. They told me that it probably had a bad sensor or control board. She gave me the phone number to the closest authorized repair contractor to me. I though it odd that they didn't just get it setup for me, but whatever.

I called the contractor on Monday May 21st or Tuesday May 22nd & told them that LG thought it was the control board or sensor. The earliest they were available to come out was that Friday May 26th between 10am and 5pm. They actually refused to give a window of time smaller than that. I would just have to sit around and wait ALL DAY for them to show.

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