Tuesday, May 29, 2007

LG/Sears #2

  • The contractor did show just a few minutes after 10am. I was fairly impressed. I showed them downstairs to the washer. I went back upstairs & did stuff while I heard them tinkering away in the basement. After not much more than 10 minutes, they technician came back upstairs and said that it was fixed. "Loose sensor." Shortly after they left, I went downstairs and did a test wash. "UE" flashed on the screen during the spin cycle.
  • Remembering what the LG Customer Service person told me about doing the system reset, I decided to give them the benefit of the doubt and try it. No luck. Still unbalanced.
  • By now, it's been about an hour and a half since the technician left my house. I call the contractor and ask if they can come back. I am told that the technician is already in Zion (almost 60 miles from me). There's absolutely no way he can come back today, they don't work on the weekends, Monday is a holiday, so yes, I have to take another day off from work on Tuesday and wait around for them to show (sometime between 10am - 5pm)
  • On Tuesday May 29th, they show up closer to 1pm I think. I'm upstairs, hearing tinkering & what not. The technician calls me down and informs me that it's not the sensor as he had thought, it's the control board. He doesn't have any with him or in stock at all at the office, so they'll have to order one. (Note that I told them when I made the original service call that LG told me that it was either a sensor or control board problem). They'd call me when it came in.
  • At this point, I'm rather upset. I call LG to see if there is anything that they can do to help me out. Get the part faster, see if they can make me 1st call of the day when the part comes in, can they call their contractor and help me? Nope. They don't talk to their contracted repair companies.
  • My wife calls Sears to see if there's anything that they can do. They can send out repair people of their own. They put in a work order. Sears calls me on Monday to let me know that they don't work on LG products and that we have to deal with the manufacturer directly. If we try to just return the machine to the store and swap out they'll charge us a 15% re-stocking fee plus a new delivery fee.

Tuesday, May 22, 2007

My New LG WM2277HW Washer from Sears

May 9th, 2007, Molly and I went to Sears and bought ourselves a new washer and dryer. We got an LG WM2277HW front loading washer. Very fancy looking! It was delivered on May 17th

I went to test out the washer. When I came back down to the laundry room after an hour or so, the display screen was flashing an error code--- "UE" According to the owner's manual, "UE" means that the load is unbalanced. I tried it again, redistributing the clothes. Nothing seemed to work. Tried it empty. I kept getting the UE code.

I finally called LG Customer Service on Friday May 18th. I explained the situation to them. The rep was very friendly and helpful. She said that the machine most likely needed a reset. She walked me through how to do it. She said that I would need to let it sit for a half hour, but to call back if there were still problems.

After my half-hour was up, I did a test load. UE! I called back. They told me that it probably had a bad sensor or control board. She gave me the phone number to the closest authorized repair contractor to me. I though it odd that they didn't just get it setup for me, but whatever.

I called the contractor on Monday May 21st or Tuesday May 22nd & told them that LG thought it was the control board or sensor. The earliest they were available to come out was that Friday May 26th between 10am and 5pm. They actually refused to give a window of time smaller than that. I would just have to sit around and wait ALL DAY for them to show.